Press Ganey, the global leader in healthcare experiences and services, recognized Jamestown Regional Medical Center as a 2024 Human Experience (HX) Guardian of Excellence Award winner. This award honors facilities that achieved the 95th percentile or higher on engagement for their most recent census or standalone survey, placing JRMC among the top 5% of healthcare providers in the nation for outstanding physician experiences.
Press Ganey annually recognizes a group of standout organizations for putting the human experience at the heart of healthcare and setting the bar high in patient experience, employee experience, member experience, safety and quality – the building blocks of exceptional care. JRMC’s achievement signifies a commitment to creating a supportive environment for physicians, ultimately leading to improved patient outcomes.
“This award reflects our efforts to ensure physicians have the resources they need to provide the highest quality care in our community,” said Jenna Bredahl, quality & risk manager at JRMC. “We strive to create a culture of respect, collaboration and open communication where physicians feel valued in their roles.”
Rigorous performance metrics, including likelihood to recommend, overall rating and teamwork, determine the HX Guardian of Excellence Awards. JRMC demonstrated top performance among its peers in physician experience within the community hospital sector.
“JRMC is setting the standard for excellence in physician experience,” emphasized Mike Delfs, JRMC president & CEO. “We are committed to translating our values into action and fostering a culture where every interaction contributes to a positive and rewarding experience for our physicians.”
To see the complete list of medical centers that made the list, please visit pressganey.com.
About Press Ganey
Press Ganey partners with healthcare providers and health plans to improve the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise. Our Human Experience (HX) platform unites and enlivens disparate data, enabling clients to gather, analyze, visualize, and act on key insights to retain talent, improve access to care, and ensure the care journey is safe, equitable, and patient-centered. We are the trusted partner to 41,000+ healthcare provider organizations globally and 85% of health plans in the United States. Press Ganey is a PG Forsta company.