Jamestown Regional Medical Center recently presented Heather Owens with the DAISY Award for Extraordinary Nurses. The DAISY Award is an internationally recognized program that honors the compassionate care and clinical skill of nurses — values that align perfectly with JRMC’s commitment to excellence in patient care.
Owens, a registered nurse in JRMC’s patient care unit, was selected for her deep empathy, emotional presence and unwavering commitment to patient well-being. Her nominations captured heartfelt accounts that demonstrated how her dedication made a lasting, personal impact on patients and families.
In his nomination, Michael Kruk, who has since passed, reflected on Owens’ thoughtfulness during the holiday season. Knowing how much Christmas meant to him, she purchased and decorated a Christmas tree for his hospital room. “It is a constant reminder of how much she cares and goes above and beyond her job,” Kruk wrote.
In her daily role, Owens administers medications, monitors vital signs, performs health assessments and collaborates with care teams to provide comprehensive support to patients. But it’s her emotional intelligence and compassion that truly set her apart.
“While I was receiving care at the hospital, I was feeling incredibly down, overwhelmed with emotions, worries and fear,” nominator David Wolhart wrote. “What stood out the most was how Heather made me feel seen, heard and important — even at a time when my self-esteem was at its lowest.”
Owens exemplifies the standard of care that JRMC employees strive to carry out with every interaction. Her recognition with the DAISY Award underscores JRMC’s commitment to patient satisfaction and positively impacting the lives of its patients.
JRMC encourages patients and families to share their stories and recognize the nurses who have made a positive impact on their healthcare experience. To nominate a nurse for the DAISY Award, visit any registration desk or complete the online form at jrmcnd.com/DAISY.
About The DAISY Foundation
The DAISY Foundation expresses gratitude to nurses with programs that recognize them for the extraordinary compassionate, skillful care they provide patients and families. By honoring compassionate nurses, DAISY reinforces the importance of compassion in healthcare.